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At PetSmart, associates are the heart of what we do and who we are and they deserve to gain as much out of working here as they put in.
While visiting the We Are PetSmart site, you can learn about how we are always improving the Associate Work Experience (AWE), gain a better understanding of what PetSmart stands for, the AWEsome offerings and benefits available to you, and utilize these resources to make your #LifeAtPetSmart even better.
Our associates

Supporting the pack
Our associates are our top priority. Check out some of the ways we’re putting them first.

AWEsome offerings
PetSmart is here for you and your loved ones throughout all stages of life. We offer a wide variety of resources, information and support during your career with us. Check out some of our most utilized benefits and offerings.

Learning new tricks
We are committed to educating our associates with best-in-class experience and training across our salons, hotels and pet training programs. Our associates are industry leaders, and we're proud to continue investing in their development.

Recognizing your efforts
Our associates are committed to providing top dog service to pets and pet parents and they’re there for each other too. We’re proud to recognize the outstanding effort, true commitment and pet-centric passion of our associates. Check out some of the ways we recognize members of our team.

Belonging at PetSmart
Our culture of belonging is core to PetSmart. We know when we embrace and appreciate a wide range of people and perspectives, we create an environment where associates can do their best work, partners enjoy engaging with us and pet parents have an unmatched customer experience.
Our promise to you
We value doing what is right and know we are stronger when United Together.
Here are some ways this promise comes to life:
Health & Well-being
The health and well-being of our associates, pets and pet parents has always been our top priority.
Open-Door Policy
PetSmart's open-door policy encourages associates to share their voice. We actively listen and respond with actions that matter most to you.
United Together
We are committed to building connections and trust across the workforce, ensuring direct and transparent communication.
Our Focus
We focus on attracting, recruiting and developing passionate, diverse and skilled associates who make us better every day.
We are PetSmart
PetSmart is the largest specialty retailer of services and solutions for the lifetime needs of pets. When it comes to pets, we're obsessed. There's nothing we wouldn't do for our pets, because there's nothing they wouldn't do for us. That's what Anything for Pets is all about.
Every day with every connection, PetSmart's passionate associates help bring pet parents closer to their pets so they, together, can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities.
50,000+
store
associates
2,400+
distribution center
associates
2,300+
office
associates
PetSmart operates approximately 1,660 pet stores in the United States, Canada and Puerto Rico, as well as more than 200 in-store PetSmart PetsHotel® dog and cat boarding facilities.
PetSmart provides a broad range of competitively priced pet food and products, as well as services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp™ and pet adoption.
Founded in 1987
Approximately 1,660 stores in
U.S., Canada and Puerto Rico
7 distribution centers in the U.S.
Everything we do is to support the four groups we care for more than anything

make us who we are

who we serve

in our care

we serve
Giving back
$0+
PetSmart Associate Assistance Foundation - Over $6 million given to help PetSmart associates experiencing hardship (and counting). The PetSmart Associate Assistance Foundation (PAAF) provides financial assistance and emergency resources to associates during unforeseen hardships. The PAAF is funded by donations from PetSmart, and our associates, to help one another in their time of need.
$0M
donated through our annual giving campaign, Be the Difference
$0M+
units of pet food donated to pets in need
0M+
toys have been donated to local charities in need through our Chance & Friends toy drive
PetSmart is dedicated to sustainability and serves as a Champion Member in the Pet Sustainability Coalition and also participates in the Retail Industry Leaders Association's (RILA) sustainability group as part of its commitment to sustainability in the pet space and in retail more broadly.

PetSmart, PetSmart Charities and PetSmart Charities® of Canada work with nearly 4,000 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home.
0M+
pets have been adopted to their forever homes – and counting!
0+
partnerships with shelters and rescues to help connect pets with loving homes
$0M+
in grants awarded to support adoption, improve access to veterinary care and help families in times of crises
Supporting the pack

Increased wages
Since 2020, average wages have increased by 24% in stores and 20% in distribution centers. We regularly review pay rates and are committed to paying competitive wages.

Education
We offer up to $3,500 per year of tuition reimbursement for eligible associates and encourage all associates to invest in their education. In 2022, we launched a $1M annual scholarship fund for associates of color and their dependents as well as a separate scholarship fund for all associates interested in furthering their education.

Health benefits
We are committed to offering associates competitive and valuable benefit packages for both full-time and part-time associates. We are proud to have kept U.S. medical benefit premiums costs flat for associates for the fifth year in a row. To learn more about your eligibility based on your full- or part-time status, visit our benefits website.

Volunteer time
All PetSmart associates, both full- and part-time, receive a minimum of four hours of paid volunteer time each year, as giving back isn't just something we do, it's part of who we are.

Employee Assistance Program (EAP)
Through Ally, our employee assistance program (EAP), we’re here for our associates. We offer a variety of helpful resources to support you and your family 24/7 throughout different stages of your life including tele-mental health, financial guidance, legal assistance, substance use support and more. This is a free resource available to all associates. For more information, click here.

Voice of the Associate Tours
Launched in July 2022, Voice of the Associate is an initiative to ensure we’re regularly learning what’s working and, more importantly, what’s not working in our associates' everyday experience at PetSmart. The objective is simple – to listen. Voice of the Associate is an ongoing initiative and will continue in 2023 and beyond.
AWEsome offerings
For detailed information on all benefits and offerings, visit our benefits website.

Health & wellness
We offer benefits packages to both our full- and part-time associates including Health Savings Account (HSA), HRA, and FSA options.

Associate discounts
Enjoy exclusive discounts on PetSmart products and services – up to 50% on select products and 15% on all services. Additional role-specific discounts are also available.

PerkSpot
Take advantage of thousands of discounts available to you for free! PerkSpot (Perkopolis in Canada) is a one-stop online shop with exclusive discounts for associates that help you save money, from cell phone plans to groceries, new sunglasses to gym memberships.

Pet insurance
We offer two ways to save on veterinary care for your pet! Associates can take advantage of discounted Optimum Wellness Plans (OWP) through our partner, Banfield, and discounted pet insurance through MetLife.

Time away
Based on your eligibility, associates can take advantage of paid time off (PTO/Vacation), sick time, discretionary days, jury and witness duty, bereavement and holidays.

Growing your family
PetSmart is here for you through pregnancy, fertility and adoption with different resources for support and paid parental leave.

SaveSmart 401(k)
Invest in your future with financial education classes and a 401(k) match. Did you know, for every dollar you contribute, up to 6 percent of your pay, PetSmart deposits 50 cents into your account? That’s free money!

Associate assistance
Since 2011, the PetSmart Associate Assistance Foundation (PAAF) has been turning hardship into hope by providing emergency services and short-term financial relief to PetSmart associates facing financial hardship following an unforeseen crisis.
Learning new tricks
Continued education
For over 20 years, PetSmart has offered a Tuition Assistance Program where associates can be reimbursed for eligible expenses toward their undergraduate and graduate degrees. Over the past ten years, we’ve provided support to over 1,300 associates and invested $3.4M+ into their continued education, $386,000 of which was allocated in 2021. Earlier this year, we updated the policy to reduce the tenure and average hours eligibility requirement, making this benefit more accessible to associates. In 2022, 18 scholarships were awarded to associates or dependents.
Salon associate training
We train over 3,000 students annually through our Grooming Academy, the most in our industry. It includes:
- Up to 800 hours of in-person training to learn pet safety, breed characteristics and proper grooming techniques
- Breed-specific training across all AKC breed groups
- Technical evaluations
- A minimum of 325 dog baths/grooms required to become a PetSmart groomer
- Annual safety certification
Hotel associate training
- Includes a minimum of 25 hours of safety-certification programming to understand and interpret pet behavior
- Curriculum dedicated to proper pet health and welfare practices
- Annual safety certification
Pet Trainer associate training
- Complete 96 hours of training and hands-on practice to learn dog behavior and training techniques
- Training accreditation
- Annual safety certification
Recognizing your efforts

PlayUp
PetSmart's PlayUp program allows leaders and associates to recognize one another for bringing our values to life. The program provides a platform for peer-to-peer recognition. Leaders can award points in addition to recognition cards. The points can be redeemed for gifts ranging from PetSmart swag, gift cards, elctronics, vacation packages and more. Over one million recognition cards have been given in 2+ years of using PlayUp.

Leader of the Pack
A quarterly recognition program awarded via a nomination and selection process for any associate who displays inspirational acts, outstanding performance and/or culture representation.

Best in Class
A monthly recognition program determined by leadership for associates who model PetSmart values, further the culture, lead by example, inspire and engage pet parents and peers and make authentic connections.

Best in Show
A quarterly recognition program for associates based on input from the leadership team and/or PlayUp cards from peers.

SPOT Awards
Recognizes associates on the spot for going above and beyond with over $425K awarded in 2022.
Belonging at PetSmart
For additional detailed information on Diversity & Inclusion at PetSmart, check out our Belonging website.
You belong here.
Our vision of belonging aims to create an environment in which every associate feels they truly belong. We place a high value on all the unique backgrounds, experiences and perspectives of our associates, customers and communities in which we live and work. This vision is grounded in three key aspects: Talent, Culture and Community.
In support of our culture of belonging, we've included preferred names, pronouns and other belonging identifiers into name badge add-ons, salon smocks, workplace nameplates, PlayUp cards and more, further aiding in an empowering, safe, and nondiscriminatory workplace.
Talent
We select, develop and retain the best talent from all backgrounds in order to drive innovation. Last year, PetSmart invested $450,000 in continuous learning and professional development, focused on unconscious bias and diversity & inclusion.
Culture
We value an inclusive and caring workplace in which associates are engaged, feel safe and can be their authentic selves. We have six Associate Resource Groups (ARGs) that were created to embrace differences and individuality.
Community
Last year, PetSmart dedicated 22,000 hours of paid volunteer time to Phoenix office associates, encouraging us to engage and give back to our communities. We also focus on inspiring our business partners to embrace and share our vision.
Questions?

Already part of the pack?
Stay up to date on all the ways you can make the most of your #LifeAtPetSmart by checking out Central Bark.
Download now!Mobile download instructions
Scan the QR code or search for "My Portal by MangoApps" in the Apple/Google Play app store.

Download the app and search for “PetSmart” in the dropdown.

Select the Central Bark icon.

Log in using your HR Connect Credentials.
Check out the library on Central Bark for training materials to set up your account and make the most of this tool!
Central Bark is also available on desktop by visiting centralbark.petsmart.com
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